Privacy Policy

Who We Are

UsFull Electric Co., Ltd. operates ufele.com under the UFELE Electric brand. We are based in Wenzhou, Zhejiang, China. The website presents electrical products and services for solar pumping, motor control, PV protection, low-voltage applications, distributor supply and OEM projects.

For privacy questions relating to this website or an inquiry, contact sales@ufele.com. You can also use the Contact UFELE page. In this Policy, “UFELE,” “we,” “us” and “our” refer to UsFull Electric Co., Ltd. as the website operator.

Information We Collect

We collect information in three main ways: information you provide, information created during a business relationship, and limited technical data generated when the website is used.

Information you provide

• Contact details: your name, company name, business email address, telephone number, job role, country and preferred language.
• Inquiry details: product category, model, ratings, quantity, application, destination market, target delivery schedule and questions.
• Technical materials: motor or pump nameplates, product photos, drawings, PV string data, cabinet layouts, specifications and other files you choose to send.
• OEM materials: logos, label files, artwork, manual requirements, packaging information and brand instructions.
• Communication records: messages, quotation discussions, sample comments, order instructions and after-sales correspondence.

Business and transaction information

If an inquiry develops into a business relationship, we may process quotation records, approved specifications, purchase-order details, shipping contacts, consignee information, invoice information, payment confirmation and compliance documents. We do not ask you to submit payment card passwords, online banking passwords or unrelated identity documents through the website.

Website and device information

Our website systems or service providers may record an IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an IP address, access time and security events. This information helps the website operate, measure performance, identify errors and resist misuse.

How We Use Personal Information

We use personal information only for relevant operational, commercial, security and legal purposes. These purposes may include:

• replying to a product, project, distributor or OEM inquiry;
• checking application data and preparing a quotation;
• reviewing samples, labels, manuals, packaging and technical files;
• confirming orders, coordinating production, quality checks and shipment;
• providing document support and after-sales communication;
• maintaining business records and handling accounting or tax requirements;
• operating, improving and securing the website;
• preventing fraud, spam, malicious access or unlawful activity;
• establishing, exercising or defending legal claims; and
• complying with applicable laws or binding requests from authorities.

Legal grounds where applicable

Depending on the applicable privacy law and the context, we may process information because it is necessary to take steps at your request before a contract, to perform a contract, to comply with a legal obligation, because we have a legitimate business interest that does not override your rights, or because you gave consent. You may withdraw consent for future processing when consent is the applicable basis.

Cookies and Similar Technologies

Cookies are small files or browser records used to remember information about a visit. UFELE may use essential cookies needed for site operation, security, language or consent preferences. We may also use measurement or analytics tools to understand page performance and general visitor activity.

Where applicable law requires consent for non-essential cookies, those technologies should remain disabled until the visitor makes a choice through the website’s consent tool. You can also limit or delete cookies through your browser settings. Blocking essential cookies may affect certain website functions.

How We Share Information

We do not publish your inquiry files or customer contact details. We may share relevant information with the following recipients when reasonably necessary:

• website hosting, security, email, storage and IT service providers;
• employees and authorized personnel who handle inquiries, engineering review, orders, quality or support;
• production, component, testing, packing or logistics partners involved in an approved request;
• freight forwarders, carriers, customs agents and other shipment service providers;
• banks, payment service providers, accountants, insurers, auditors and professional advisers;
• government, regulatory, customs, judicial or law-enforcement authorities when disclosure is legally required; and
• a successor organization in a merger, restructuring, financing or transfer of the relevant business, subject to appropriate confidentiality measures.

We ask service providers to handle information for the agreed purpose and to apply appropriate safeguards. We do not describe a necessary supplier or service-provider disclosure as a sale merely because that provider processes information for UFELE.

Sale or targeted advertising

UFELE does not sell personal information for monetary payment. The website is intended for B2B product and project communication, not for building consumer profiles. If our practices change or a local law defines “sale” or “sharing” more broadly for a technology we use, we will provide any notice and choice required by that law.

International Data Transfers

UFELE is based in China and communicates with buyers, contractors, distributors and service providers in multiple countries. Information sent through the website or by email may therefore be processed in China and in other countries where our technology, logistics or professional service providers operate.

Privacy laws and government-access rules can differ between countries. Where applicable law requires a transfer mechanism or additional safeguard, we will use an appropriate contractual, organizational or legal measure. You may contact us if you need more information about a transfer connected with your personal information.

How Long We Keep Information

We retain information only as long as reasonably necessary for the purpose described in this Policy. The period depends on the relationship, the record type, order and product-support needs, tax or accounting rules, warranty or dispute periods, security needs and applicable law.

• Unsuccessful or inactive inquiries may be deleted or anonymized after they are no longer commercially relevant.
• Order, payment, quality, shipping and compliance records may be kept for the period required by commercial, tax, product-support or legal obligations.
• Technical and OEM files may be kept while they remain necessary to perform the project, reproduce an approved order or address support issues.
• Security logs are normally kept for a shorter operational period unless an incident requires longer investigation.

When information is no longer needed, we take reasonable steps to delete it, anonymize it or restrict access until deletion is practical.

Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration or disclosure. Measures may include access controls, system updates, backups, secure connections, malware protection and limits on who can open customer files.

No website, email system or internet transmission is completely secure. Send only the information needed for the request. Do not email passwords, full payment-card details or highly sensitive personal records. If you believe information sent to UFELE has been exposed or misused, contact us promptly.

Your Choices and Privacy Rights

Depending on your location and the law that applies, you may have rights to request information about our processing, access personal information, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or obtain a portable copy of eligible information. You may also have the right to complain to a local privacy regulator.

To make a request, email sales@ufele.com with the subject “Privacy Request.” Describe the information or communication involved and the action requested. We may ask for reasonable information to verify your identity and authority. We will respond within the period required by applicable law.

These rights can have legal exceptions. For example, we may need to retain certain records to complete a contract, meet a legal obligation, protect security, resolve a dispute or establish legal claims. We will explain an applicable restriction when required.

Children’s Privacy

UFELE’s website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through product or OEM inquiries. If you believe a child has submitted personal information, contact us so we can review and remove it when appropriate.

Third-Party Websites and Services

UFELE pages may link to standards organizations, document sources, social platforms, maps, service providers or other third-party sites. Their privacy practices are controlled by their own policies. Review those policies before submitting information to a third party. A link does not make UFELE responsible for that site’s collection or security practices.

Changes to This Privacy Policy

We may update this Policy when the website, our services, service providers or legal requirements change. The “Last updated” date at the top shows the current version. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when applicable law requires it.